frequently asked questions


How do I purchase a print?

When you see a print you would like to purchase, click on the image on the website. This will bring you to a page containing more details about the print. On this page, click on the box labeled “Purchase Inquiry”. An email dialogue box will open which will allow you to send your purchase request to CWAJ. Please enter your name (in Romaji and/or Kanji), email address, and any message to confirm your request. Our CWAJ volunteers will reply to you within 48 hours. 


Please note that payment is accepted via bank transfer (ginko-furikomi) or PayPal. Credit card purchases may be made through PayPal.

What is the shipping policy?

All prints purchased will be shipped directly from the artists after the close of the 2020 CWAJ Open Print Gallery, with shipping fees charged upon delivery (chaku-barai). If you order prints from multiple artists, separate shipping fees will be due.


Due to the current COVID-19 situation, many countries have placed limits on acceptance of overseas packages. Please check with CWAJ if you wish to ship purchases outside of Japan, to see if your country is on the restricted list. You can use the CONTACT US form on this website or email directly to gallery@cwaj.org.

What is the return policy?

All sales are final. If a print is received damaged, we will ask the artist to replace the print. If replacement of the damaged print is not possible, we will refund your purchase price excluding shipping fees. Please note that all requests for replacement will require submission of a photo of the damage to the print.








コロナ禍の影響で海外への発送に関して多くの国々で規制がかけられています。海外への発送をご希望の場合、CWAJ担当者に詳細をお尋ねください。CONTACT US フォーム / gallery@cwaj.org